Terms of Service

1. Service Area

We currently serve residential and commercial clients in the following counties of Northern New Jersey:

• Morris County
• Sussex County
• Warren County
• Passaic County
• Essex County

2. Services Provided

Our services include:

• Standard and deep cleaning (residential & commercial)
• Limited pressure washing
• Optional laundry transfer (start and transfer only – no folding or putting away)
• Bed linen changes (clean bedding must be provided)

Not included:

• Organizing (unless subcontracted separately)
• Exterior window cleaning
• Folding or putting away laundry
• Heavy furniture or valuables
• Clutter removal
• Biohazard cleanup (e.g. mold or unsafe conditions)

We reserve the right to refuse service under unsafe or unsanitary conditions.

3. Client Responsibilities

Clients must provide:

• Access to water and electricity
• Entry instructions if not home
• A safe, climate-controlled environment
• Clear, decluttered surfaces for cleaning

If we cannot access the home within 30 minutes of arrival, the full price will be charged.

4. Payment Terms

• Payment is due at the time of service
• We allow a 3-day grace period before a $25 late fee is added
• Card on file is required
• We accept credit/debit cards, ACH, cash, and Venmo (@yassclean)
• We do not accept checks

5. Cancellations & No-Shows

• Cancellations made within 24 hours will incur a $50 fee
• No-shows or failure to provide access will be charged the full service amount

6. Satisfaction Guarantee & Damages

• We offer a 100% satisfaction guarantee
• Touch-ups must be requested within 24 hours
• Damage claims must be clearly proven
• We are insured up to $1M

7. Privacy & Data

We collect basic customer data and use third-party platforms and cookies for analytics and performance. We do not sell or share your personal data. See our Privacy Policy for details.

8. Legal Terms

• These Terms are governed by the laws of New Jersey
• Clients may not hire YassClean staff directly
• Our liability is limited to the value of the service provided
• Disputes may be resolved via arbitration or NJ courts

9. Booking Platform

We use Fieldd for service bookings and communication. Additional terms may apply to future membership programs or bundled service packages.