Yassclean privacy Policy

We may collect the following types of personal information:

• Name
• Email address
• Phone number 
• Physical address 
• Service preferences and inquiries
• Website usage data (via cookies, pixels, or tracking tools)
   

We collect this data when:

• You submit a form through our website or booking platform 
• You click on or respond to one of our advertisements 
• You contact us by phone, text, or email 
• You schedule a cleaning service with us
   

We use the information collected to:

• Provide and schedule cleaning services 
• Respond to customer inquiries
• Send updates, service confirmations, and promotional offers via email or SMS
• Improve the performance of our website and advertising
• Comply with legal obligations
   

By providing your phone number, you consent to receive text messages (SMS) from YassClean related to scheduling, promotions, and service updates.

• Message frequency may vary 
• Standard messaging and data rates may apply 
• You can opt out at any time by replying STOP

 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 

We do not sell or rent your personal information. We may share it with:

• Trusted third-party service providers (e.g., SMS platforms, Meta/Facebook Ads, CRM tools)
• Legal authorities if required by law 
• Partners who help us deliver our services (under confidentiality agreements)
   

Our website and ads may use cookies or Meta/Facebook tracking pixels to:

• Understand visitor behavior 
• Measure ad performance 
• Personalize marketing messages 

You can manage or disable cookies through your browser settings.

You have the right to:

• Request a copy of your personal data 
• Correct or delete your information 
• Opt out of marketing communications at any time
   

We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective Date” at the top of this page. We encourage you to review this policy regularly.

YassClean LLC - Cancellation Policy

We understand that plans can change. To ensure fairness to our cleaning teams and other clients, YassClean LLC has the following cancellation policy:

1. Cancellations Made Within 24 Hours of Scheduled Service:
    
   • If you need to cancel your cleaning appointment within 24 hours of your scheduled service time, a $50 cancellation fee will be applied. This fee helps cover the loss of the appointment slot that is difficult to fill on short notice and compensates our team for their reserved time.

1. On-Site Cancellations / Lockouts (Unable to Access Property):
    
   • If our cleaning team arrives at your location for the scheduled service and you cancel at that time, OR if our team is unable to access the property for reasons within your control (e.g., locked out, no key provided, incorrect entry information, pet not secured as agreed), you will be charged the full price of the scheduled cleaning service. This is to cover our team's travel time, fuel expenses, and the full wages for the time they had dedicated to your appointment.

How to Cancel: Please notify us as soon as possible if you need to cancel or reschedule your appointment by contacting us at [Your Phone Number] or [Your Email Address].

We appreciate your understanding and cooperation with our cancellation policy. This allows us to maintain a high level of service and availability for all our valued clients.